One of our favorite industry go-to sites is Empowering Pumps. It’s a great source of information on the pump and fluid power industry.

Editor Charli Matthews has a series on interesting people in the pump industry and Tribute customer, Mel Cowles Director of Technical Support at Hayes Pump, was recently featured.

The article, A Day in the Life – Mel Cowles of Hayes Pump, Inc., touches on Cowles’ extensive background in the pump industry and his excitement for the future. Cowles works with customers to help select the proper equipment and troubleshoot the issue when pumps do not operate correctly or at their peak efficiency.

He has developed extensive knowledge in the lines of pumps Hayes carries such as Goulds, Viking, Gorman Rupp, Xylem, Grundfos, and several others. 

When asked what product he is most passionate about, Cowles cited Gould’s pump line of smart variable frequency drives (VFDs) – ITT’s PumpSmart® control solutions.

An improvement to standard variable frequency drives, the technology lets users pick the right control solution for various systems and offers the direct imbedding of pump specific algorithms into the VFD. 

As a mentor to younger engineers, Cowles gives a bit of advice he received as a senior in college - “The smartest engineer only needs to know two things. One: The books to go to get the answer. Two: The person to talk to get the answer.” 

He enjoys his time as a member of the senior engineering team at Hayes. “There is a lot of experience and information to convey to the new engineers to try and get them up to speed quickly” Cowles said. “It is fun to be able to help them learn the ropes of the business, as I did over 30 years ago.”

With over 40 applications specialists on staff and partnerships with the best pump and flow solution equipment manufacturers in the industry, Hayes Pump is the premier resource for pump expertise in the Northeast. Hayes Pump utilizes TrulinX Software by Tribute, Inc. to manage their business efficiently.

To read the complete article in Empowering Pumps, click here. To see their sister publication, Empowering Valves, click here.